With over 20 years in the retail and wholesale customer service business, we have the systems and know-how to ensure customers’ satisfaction. We place a high priority on efficient response, customer respect, and service.
Business should be built around how to deliver excellent customer service. It’s easy to forget its importance when you are building your brand’s web presence and marketing your website. Trade Point believes that below these five bullet points are major keys to deliver excellent service:
1. Respond as quickly as possible
2. Know your customers
3. Fix your mistakes
4. Go the extra mile
5. Think long term – A customer is for life
Customers satisfaction and freedom of choice in contact options are directly related. The more contact options you offer, the higher your conversion rate and your customer satisfaction will be.
Our multi-channel response options offer your customers a maximum freedom of choice. And because we provide all response handling services within our own premises, we offer you an efficient, affordable and integrated solution for all response types.